MaaS Report

There’s much discussion these days about once-in-a-generation change; digital disruption, major demographic and societal shifts, and mega-projects offering improvements unimagined by our grand-parents or sometimes even parents.

During interviews with more than 80 leaders in the transport and technology sectors, across government, industry and academia a strong theme emerged; that not since the mass-production of private vehicles c1920 has there been such potential for revolutionary change in the transport sector.

Transport innovation like ‘Mobility as a Service’ or MaaS offers the potential to drastically improve customer choices, reduce travel costs, increase network capacity and transport sustainability while improving social and environmental outcomes.

While the mass-production of private vehicles obviously had a stunning impact on society and the built environment the advent of connected and automated vehicles and other revolutionary technologies offer the potential for even greater levels of disruption.

The intent is this report can offer an evidence base to help prepare for the major changes anticipated in a way that cleverly builds on existing assets and delivers user-centric services that match the increasing expectations of customers.