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  • Webinars
  • ITS Tech Talk 1 - A Day in the Life of a TMC Traffic Control Operator

ITS Tech Talk 1 - A Day in the Life of a TMC Traffic Control Operator

Thu 24 Sep 2020


Webinar recording is available in the ITS Australia Portal.

ITS Australia's ITS Tech Talk series is transport technology 101. Each episode will serve as an introduction to one key part of the ITS industry.

Our first Tech Talk will explore the day-to-day role of an operator in a Traffic Management Centre. Register for this, and all of our upcoming ITS Tech Talks, through the ITS Australia Portal.

Key topics

  • Start of day hand over
  • Responding to congestion reports
  • Coordinating Incident Response Service (IRS) in the field
  • A major incident and the software used to manage traffic
  • And more

What you will learn

  • General overview on how the DoT Traffic Management Centre operates.
  • Different approaches on managing traffic congestion
  • What happens during major emergencies in the Traffic Management Centre

Who should attend

  • Early career transport professionals
  • Industry professionals who do not hold technical roles, but wish to gain a more detailed understanding of transport technology
  • Industry professionals who wish to learn about a different part of their industry


  • Free for ITS Australia members
  • $20/session for non-members


Nerryl Kingston Traffic Control Operator / Department of Transport Victoria

Your questions answered by our presenter

Do the systems we have seen here plug directly to your website or is that a separate process?

In Victoria, do you use SCATS for intersections and STREAMS for motorways, or is there some overlap between the two systems?

Do TCO's use the STREAMS interface for SCATS trims?

After you modify a SCATS stretch or split, does the signal eventually return to its "normal" cycle?

Do you jump between keyboards for each of the monitors you have?

What do you use TomTom and Google maps for?

In responding congestion to the third party - TomTom, Google map, etc how does this work?

How big is the TMC team?

How do you contact with the IRS, and how do they know where they have to go?

Do you broadcast incidents on any local Melbourne radio stations?

Does DoT handle any engineering except emergencies? Is all non-emergency work subcontracted?

Upcoming ITS Tech Talks

  • Episode 2 - What is Required to Manage and Operate a Roadway?
    Thurs. 8 October 2020, 3:00-3:30pm AEDT
  • Episode 3 - How do Electronic Road Signs Work?
    Thurs. 5 November 2020, 3:00-3:30pm AEDT
  • Episode 4 - What is AI and Where Do We See it on Roads Now?
    Thurs. 3 December 2020, 3:00-3:30pm AEDT


Victorian Department of Transport and Planning

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