Contractor Call ON/OFF App

ConnectSydney, in collaboration with Mooven, has delivered the Contractor Call On/Off app –  the first Australian solution to digitise contractor access to the road network in real time. 
Traditionally, contractors phoned the Control Room to log on and off the network, a process that consumed thousands of hours annually and limited visibility of works in progress. The Call On/Off app replaces this with a simple mobile and web interface, giving the Control Room instant oversight of who is on the network, where they are located, and what works are being delivered. 

The system integrates AI-enabled geomapping, geofencing, and anomaly detection to provide visibility across Sydney’s 1,000 kilometre road network and more than 200,000 monthly events. Operators can identify emerging congestion, respond faster to incidents, and contact crews directly. 

The app has reduced Road Occupancy Licence overruns, eliminated over 3,000 hours of manual call-ins each year, and significantly reduced crew exposure to traffic risks. Mooven’s live data has also enabled landmark improvements in project delivery. At Lane Cove, real-time insights halved the program length and saved $500,000 in traffic management costs. On the Gore Hill Freeway, ConnectSydney successfully delivered four shifts under a full closure – the first time this main arterial had ever been closed. The data revealed how the network performs at full capacity and clarified impacts on adjoining corridors such as the Lane Cove Tunnel and Warringah Freeway, enabling safer, more efficient coordination. 

Built on a scalable cloud-based platform, the Call On/Off app is embedded in ConnectSydney’s operations with strong subcontractor uptake. 
By linking operational data to economic costs and emissions impacts, it sets a new benchmark for safety, sustainability, and accountability, with potential for adoption across the wider TfNSW network and beyond.